Refund Policy

At Fagiftus, we take pride in offering high-quality fashion and lifestyle products, including bags, shoes, accessories, and gifts designed for modern individuals who value elegance and style.
Our commitment is to ensure every customer is satisfied with their purchase and shopping experience.

Refund Eligibility

  • Time Frame: Refund requests must be made within 30 days of receiving your order.

  • Item Condition: Returned products must be in their original, unused, and undamaged condition, with tags attached and original packaging included.

  • Proof of Purchase: A valid receipt or order confirmation is required to process your refund.

Non-Refundable Items

  • Final Sale & Discounted Items: Products purchased on sale, clearance, or marked as Final Sale are not eligible for refunds.

  • Customized or Personalized Products: Items made to order or customized cannot be refunded unless defective or damaged upon arrival.

  • Hygiene-Sensitive Products: Certain products (such as jewelry or intimate accessories) are non-returnable for hygiene reasons.

How to Request a Refund

  1. Contact our Customer Support Team at support@fagiftus.com with your order number and reason for refund.

  2. Once your request is reviewed, our team will provide return instructions and the return address.

  3. Customers are responsible for return shipping costs. We recommend using a trackable shipping method or shipping insurance for your protection.

Processing Refunds

  • After receiving and inspecting the returned item, you will receive an email notification regarding the approval or rejection of your refund.

  • Approved refunds will be credited to your original payment method within 7–14 business days.

  • Please note: Original shipping fees and duties (if any) are non-refundable.

Delayed or Missing Refunds

If you have not yet received your refund:

  1. Recheck your bank account.

  2. Contact your credit card company — it may take additional time before the refund appears.

  3. Contact your bank — processing times vary between institutions.

If you have completed these steps and still have not received your refund, please contact us at support@fagiftus.com for assistance.

Exchanges

We only replace items if they are defective or damaged.
If you need to exchange a product for the same item, please contact us at support@fagiftus.com for exchange instructions.

Shipping Information

  • Standard Shipping: Orders are prepared within 1–3 business days, with delivery taking approximately 5–20 business days depending on destination.

  • Expedited Shipping: For faster delivery, please contact our support team before placing your order.

For all refund or exchange inquiries, please reach out to:
📧 Email: support@fagiftus.com
🌐 Website: https://www.fagiftus.com

Your satisfaction is our priority — we are always here to help ensure your shopping experience with Fagiftus is pleasant and worry-free.